BERDE^™

Frequently asked questions

How long does setup take?

• Self-Setup: you can start the same day your lab is set up.
• Assisted Setup: within 10 business days after we receive your materials.
• Complete Setup: within 10 business days after your setup details are confirmed.

Do I need to be technical?

No. If you can use email and a web browser, you can use BERDE. Our step-by-step guide walks you through everything.

What if I need help after setup?

Contact us anytime through the contact form. For hands-on help, like building procedures or preparing for an inspection, our Consulting service is available.

Can I switch plans later?

Yes. To add more employees, request an upgrade; it takes effect three business days after payment. Moving to a smaller plan happens at renewal.